Client Area

HOW TO CONTACT YOUR MIDWIVES

All non-urgent questions, concerns, and requests for prescription refills should be directed to the clinic at 705-523-8000. Calls are normally returned within one business day.

Paging should be reserved for emergencies or urgent situations. For example: labour, significant bleeding, ill newborns, etc.

When you have an urgent situation, page your midwives as follows:

1) Phone the paging service at 1-800-805-9363
2) Ask the operator to page BOTH your midwives (See teams below).
3) Give the operator your first and last name*, your telephone number, and tell the operator the reason for your page, for example “I think I’m in labour”.
4) One of your two midwives will return your call in 15-20 minutes. Please keep the phone line clear.
5) If you do not hear back within 15-20 minutes phone the paging service again, tell them you did not hear from a midwife, and ask them to re-page. Ensure you again leave your full name, number, and the reason for your call.
6) If you are more than 20 weeks pregnant and think you need to go to the hospital, please page your midwives first. Hospital Policy dictates that an attending midwife will see you; many concerns can be dealt with on an out-patient basis.

*Please use the last name that is on your Health Card even if this is not the name you normally use.*

During your pregnancy and 6 weeks postpartum your midwives are the main caregivers for you and your baby. If you have urgent concerns for you or your baby you should contact them either at the clinic, or for emergencies by pager. One of them will assess the situation and decide what care is needed, including if specialist care is required.

PLEASE REMEMBER TO ASK FOR YOUR MIDWIFE’S FULL NAME ALWAYS LEAVE YOUR FULL NAME AND PHONE NUMBER IF YOU PAGE MIDWIVES DO NOT CARRY CLIENTS’ FILES WITH THEM.

Please keep your line free after you call 🙂

TEAMS:

Debbie Younger and Lynne Sullivan
Shelley Ann Clarke-Dolby, Trina Desjardins and Jillian Ashick-Stinson
Meredith Crowder and Sara Vildis
Elizabeth (Buffy) Fulton-Breathat, Keatha Walsh and Dana Cuddy